I HAVE ANSWER SOME FAQS BELOW. IF YOU STILL HAVE A QUESTION, REACH OUT THROUGH OURCONTACT PAGE.
What is your jewellery made from?
All our handmade jewellery is made from silver clay. All the findings such as jump rings, charm carrier, cufflink backs and keyring attachments etc are made from sterling silver.
Is your jewellery handmade?
Yes, all of our jewellery is handmade from start to finish at our jewellery studio in Martlesham near Woodbridge in Suffolk. If you want to see where all the magic happens, just drop us an email and you’re welcome to schedule a visit.
How long will it take you to make my jewellery?
Our turnaround time is approx 28 days, from the date that we receive your commission.
Sometimes it can be alot sooner than this but we do ask you to allow up to the 28 days, as during busy periods such as Christmas, Mother’s Day and Father’s Day we have a high volume of orders.
If however, you have a special date in mind that you’d like your jewellery for, it is more than possible for us to work to your chosen date BUT we do ask you to contact us to confirm this BEFORE you place an order to avoid disappointment incase it can’t be fulfilled in your ideal timescale.
How to do you secure my charm/pendant?
Each charm comes attached to a sterling silver jump ring or hand made bail.
Is my jewellery going to be ‘perfect’?
As all our jewellery is handmade and hand polished it means there will always be an organic feel to the piece. We never try to create a factory ‘mass produced’ effect with our jewellery as we feel it would take something away from it.
There may be some markings on the back or slight imperfections on the surface but we leave these in for a reason. We hope that you agree that any small imperfections add to the jewellery’s uniqueness and charm, but if for any reason you are unhappy please do let us know. We can always polish the item further for you but there is a risk that the textures will fade due to the additional rubbing.
If you have chosen to have your jewellery oxidised in order to bring out the detail of the prints further please note that the darkness of the oxidisation in each piece will vary.
What is your hallmarking policy?
I am registered with the London Assay Office and have my own unique sponsors hallmark. My pieces will be hall marked in line with the 1973 Hallmarking Act. This act states that any Sterling Silver item weighing less than 7.78 grams is exempt from hallmarking.
I will not automatically send items to the London Assay Office for hallmarking of they weigh less than 7.78 grams. This enables the price of lighter pieces not to be burdened with hallmarking costs. They can be hallmarked if requested.
If an item weighs more than 7.78 grams it is subject to the hallmarking law which authenticates the precious metal is 999 sterling silver or other wise. The estimated cost for pieces weighing over 7.78 grams will include hallmarking.
However, if your item is under this weight and you would still like it hallmarking, we can arrange this for you for an additional cost. Please do bear in mind however that in order for your item to be hallmarked it is sent away to the assay office which will lengthen the time in which you will receive your order by two further weeks.